Last Updated: January 17, 2026

TripMate AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect the following types of information:

• Account Information: Email address and password when you create an account
• Trip Data: Trip details, destinations, dates, activities, accommodations, and transportation information you add to the app
• Usage Data: Information about how you use the app, including AI feature usage
• Device Information: Device type, operating system, and app version for troubleshooting

2. How We Use Your Information

We use your information to:

• Provide and maintain the TripMate AI service
• Store and sync your trip planning data
• Process AI-powered features (trip analysis, booking extraction)
• Send important service notifications
• Improve and optimize the app experience
• Process subscription and in-app purchases

3. Data Storage and Security

Your data is securely stored using Supabase cloud infrastructure. We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication systems
• Regular security updates

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (Supabase), AI services (OpenAI) for app functionality
• Trip Collaborators: Other users you invite to shared trips
• Legal Requirements: When required by law or to protect our rights

5. Third-Party Services

Our app integrates with third-party services:

• OpenAI: For AI-powered trip analysis and recommendations
• Apple: For authentication, payments, and subscriptions
• Booking Partners: Links to Expedia, Viator for travel bookings (no data shared)

6. Your Rights

You have the right to:

• Access: View your personal data stored in the app
• Delete: Permanently delete your account and all associated data (More → Account → Delete Account)
• Export: Request a copy of your data
• Opt-out: Disable optional features and notifications

7. Account Deletion

You can delete your account at any time:

• Open the app
• Go to More → Account section
• Tap "Delete Account"
• Confirm deletion

This permanently removes all your data from our servers.

8. Analytics and Advertising

Our website uses Google Analytics to understand how visitors use tripmate.au. This may include page views, device type, and general location. We also display Google AdSense advertisements on some pages.

You can learn more about Google's practices at Google Privacy Policy. You may opt out of personalized ads via Google Ad Settings.

9. Email Booking Import

If you forward booking confirmation emails to TripMate, we process the sender address and email content to extract travel details. We only accept messages sent from the email address registered to your TripMate account.

10. Children's Privacy

TripMate AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.